I ordered three Refurbished ThinkPad P73 on the official Lenovo Outlet store in early February and received the packages one week later. However, totally wrong items were sent by Lenovo; the received units were ThinkPad P1, while the packaging list still showed ThinkPad P73.
I contacted Lenovo right after received the wrong items, and was told that a member of their order management team would connect me to send me the correct items. However, after waiting for a whole week, there was no any update. I had to contact Lenovo again, and was told that they cannot provide replacement and can only provide full refund.
I wasted a lot of time to contact Lenovo representatives and no meaningful solution was provided, instead of keeping on reiterating the same words. I want the correct items, not the refund, this is why I placed the orders in the first place. I felt I was fooled. It was really really frustrating. Lenovo's customer service just cannot provide any meaningful support, except wasting time of their frustrated customers.
For me, this is the second time in less than three months with regard to wrong item being sent by Lenovo. I placed an order in last November, but, after a whole month of waiting, received a unit with wrong condition (order was for New, received Refurbished) and wrong spec (order was for 4k touch OLED screen, but received 4k non-touch screen). Lenovo refused to replace with the correct one.
After another month of endless and useless communication with Lenovo's representatives, I finally had to give up and accept it with a small amount of compensation rewards, because the model is still the same and the wrong spec is only the screen. Never expected to have the same, even worse experience in such a short time frame. Deals on their official store look more and more like scams.
Shopping experience at Lenovo is way worse than other manufactures. For comparison, I had an order on Dell Outlet also in last Nov and the item was also refurbished. The item I received was imperfect and I asked for replacement; later on, though not very soon, Dell provided me a replacement and even better that the replacement unit has a better spec than my order, as a compensation.
I do not ask for better spec or whatever compensation from Lenovo, I just want the correct items being shipped for my orders, which is the obligation and very basic commitment that Lenovo, being such a big company, should provide to their customers. I searched online, just figured out that I am not the single victim.