05761394 July 9 2020 Rod that Connects Mower Blades to Motor Breaks Every Single Time Mower is Used On this riding mower, each of the two mower blades is connected to its own motor by a metal rod. The visible parts of the metal rods that connect the mower blades to the motors are about an inch in diameter and appear very sturdy, but as the rods enter the motor, where they are no longer visible, the diameter of the rod abruptly tapers down to about a quarter of an inch of cheap, brittle alloy (see picture). This is a major design flaw that results in the thin alloy part of the rod snapping inside the motor, and completely destroying the motor, any time there’s even a slight bump on the mower blade.
My husband liked this mower so much that he didn’t want to return it when one of these rods broke, destroying the motor, the very first time he mowed the yard. The company claimed it was a defective part and replaced it free of charge, so he gave it another chance. Several days later when the new mower blade motor finally arrived, my husband was able to change it quickly and easily. Unfortunately, it broke again, and again. We are on the fourth blade motor now. The cost for a new one is over $400, so this is not a minor expense. We’ve had this mower for less than 3 months. Cub Cadet should consider finding a new source for the blade motors – they currently buy blade motors made by Mingland Nanjing Electronics, and this company is obviously selling an inferior product. 05684839 june 11 2020 Absolute garbage – I wasn’t aware Home Depot sold paper weights.
You will notice a common theme to the reviews. You’re thinking to yourself “Electric has improved enough that this mower would be a hassle-free option instead of having to lift heavy gas cans” -FALSE Truth – It has been 30+ days in the “repair” shop after 1.5 times of use and still no solution in sight. The mower failed and he was left stranded in the middle of his property. Don’t make the same mistake because you will be waving it goodbye to a shop that’s not even trained, let alone certified to service electric mowers. There actually is a small lie in that statement because you will actually be hauling it to the unqualified “repair” shop YOURSELF!
Both Home Depot and Cub Cadet have claimed they’ve done all they can do and keep passing the buck. Who cares what your 30-day return policy means in a pandemic!? Stand behind your products and services instead of hiding behind the fine print. Here’s another concept to understand…the mower was bought ahead of spring with the expectation would get past the second round of mowing. This mower should go under recall and give people their money back. I see all Home Depot responses mention calling a number but I don’t see how you can tell me the 5 hours already spent on the phone chasing this is going to change anything. What is the secret phrase to get someone on the phone that can actually help and refund my money!?!? Dear consumer – don’t let your butt ever hit the seat.
Dear BBB, Home Depot, Cub Cadet – admit there is a problem, recall the mower, take the piece of junk back, and issue a full refund. This isn’t a $150 power drill. I look forward to your response. 05304449 Apr 1, 2020 This product is not bad but could use many improvements. It drives WAY TOO FAST! Its acceleration… This product is not bad but could use many improvements. It drives WAY TOO FAST! Its acceleration should be more controlled. The chair support is not good quality making it tough to ride on any uneven surface. Most importantly however, the rod connecting the blade motor to the blade is thin and fragile. I hit a small rock and it completely broke and came off the motor. It’s gonna be a tough part to fix. 06747889 may 17, 2021 bought this mower last summer and when it works, it’s a wonderful mower, however if there is a … I bought this mower last summer and when it works, it’s a wonderful mower, however if there is a problem with it you’re in big trouble.
My mower has an intermittent starting problem some days it flashes a couple of Fault messages and won’t start, then the next day it might. When reaching out to Cub Cadet, they won’t even talk to me about the issue, they simply refer me to the local dealer network. When I call them they won’t talk to me about the problem either, they simply want to come pick up the mower ($90 transport fee), evaluate it ($250 service fee) and then if they can fix it, they’ll let me know how much it will cost and if warranty will cover it. I’ve used the mower maybe 10 times over the end of last summer and the start of this spring but the truly frustrating thing is that it seems Cub Cadet has no customer support interest or capabilities and Home Depot isn’t any help once you taken delivery and opened the crate, so if you’re considering this mower, get ready to feel abandoned should you need any help.
06747889 may 14 2021 , immediate “feel” from test drive on dealer lot without even engaging the blades is that this mower’s drive train is not well built. See list below of issues I had in my test drive… I ended up buying a Ryobi riding mower and have it for over one year and loving it (note on Ryobi, use it, if it is just to turn on for a few seconds only, in winter time at least once a week or loose your batteries).
1. Suspect drive train
2. Availability of batteries, if these batteries every goes out for any reason, good luck getting replacements before your grass grows too long.
3. Frame and body does not feel tough
4. Look of gasoline mower, it just isn’t really there yet -… and then there is the price. If you want electric mower, gut the Ryobi, at least because it is lead acid and is designed using standard golf kart power and electronics, it is very easy to get your battery, even Lithium ion ones after your factory batteries are dead. It also feel way stronger than the Cub Cadet and is much more fun to drive. 06286433 December 29 2020 Bought this with great expectations as dealing with a well known brand. Great mower untill it developed the great “Electrical Fault”. Then could not get it repaired as Cub Cadet do not reply to my dealers query satisfactorily. Surely by now they should have a reply to this recurring fault on other failures.
Bought the bigger model as hoped it would be more robust for my section of 0.6 hectares 06271388 December 17 2020 I only have 1.5 hours on it. It is very hard to control a very slow speeds needed to mow around flower beds, trees, etc. It very jerky, which can’t be good for the transmission. Worse there are no dealers who know anything about this mower. They tell me straight away they know nothing. 06255205 December 20 2020 have had nothing but issues with this mower. I bought less than a year ago and it worked great for about 2 months, then I let it sit for 2 weeks (but kept it charged and protected from the weather). I went to start it and sparks came out the main console. I ended up having to rent a trailer and drive it an hour away to get it worked on (the closest dealer). Now it has sat there for 3 months waiting on a back ordered part and now that they got the part they can’t figure out how to program it.
I think they released this electric mower too soon. 06083049 October 19 2020 Broke after first use This is a one star review. You cannot see my 340 word writeup because cub cadet is repeatedly removing my reviews and won’t say why. Basically after first charge there was an electric fault code and it refused to run. It was sent to a dealer and I’m still waiting for them to be provided replacement parts. I ordered the mower 6 months ago. 06035315 October 12 2020 machine worked great for the first month/couple uses, once… This machine worked great for the first month/couple uses, once or twice I got an error “accelerator fault.” But it would start back up just fine, thought nothing of it. Then it was in the garage for another 6 weeks during the hot season when the grass does not grow, kept it charged etc.
When I came back to use it, it says “accelerator fault” and will not run. Now I have to send it back in already?! 06020230 October 3 2020 Problematic at best I’ve had this mower less than 6 months, bought it at the end of spring in Southern California to mow 3/4 of an acre, worked fine for 3 uses and put it away for the summer, now I get it back out for the first fall cut and it won’t run – “accelerator fault.” Great, all it says is call a service rep. Problem is I see all of these problematic reviews with cub cadet service , guess we shall see 06020211 Oct 3, 2020 Best idea for mowing lawn but poorly made. I received mower early June. I have rated this product as poor since it wouldn’t start and has been at a Cub Cadet dealer since mid June.
They have been unable to get correct part so it is still not working. Cub Cadet says Home Depot should allow me to return since parts were not available within the 30 day return window. But there is no resolution as of October 1st. We drive a Kona EV and thought this would be a way to further reduce our carbon footprint but are so far, extremely disappointed. 06160074 September 28 2020 Good tractor, but fatally flawed mower design When I first found out that Cub Cadet made an electric mower with a respectable lithium ion battery, I was super stoked. Like others, I’ve got an electric vehicle (Kona), and the great experience I’ve had with that car made me jump at the chance to have an electric ride-on mower.
When it showed up, I fell in love. The machine is dead quiet to drive, and it also has the instant acceleration that makes driving an EV fun The first few projects I used it for were as a tractor: hauling a bunch of rock and soil (got the corresponding dump cart), and dragging/grading a field for spring seeding. I had a blast. Then summer came around, and I needed to mow my lawn. And for the most part, that was a roaring success as well … until I hit something with the blades engaged. This triggered an electrical fault and caused the blade to drop. “A reasonable response,” I thought. Turning the mower off and on reset the fault, but on inspection I realized that the blade dropped because the spindle in the deck motor had sheared clean through.
After digging through manuals and schematics, it became clear that the only fix was to buy a new motor (which costs 10% the price of the tractor). Let’s reflect on that. When you hit something (and you will), there’s a good chance that the motor will give out. Should this happen, you cannot buy the metal shaft alone (which should cost ≈$20), you must spend hundreds of dollars to fix your mower that cost you thousands of dollars. This design is laughably bad. Instead of using keys or some kind of mechanism to protect the motor on collisions, it just … breaks. I’m still in the process of trying to get a new motor installed and keeping my fingers crossed that if I’m *really careful* I won’t hit anything big ever again. But my love affair with this mower is over. Some final miscellaneous thoughts… – I wish it was faster. I feel like it caps out at 6mph? – It feels like it’s got some kind of governor on it. I forget what the max payload is, but this thing won’t let you pull arbitrarily heavy loads. Instead of the tires spinning out, it will just refuse to engage the drive motor. –
I saw some reviews give low marks for the LCD display 06103931 Aug 18, 2020 Extremely Poor Design Everything about this tractor seems to be poorly designed, a pieced together electrified afterthought that should have been sold to the public at any price. Its controlled by a Tiny LCD screen that is impossible to see, with buttons that you cant tell if they are off or on with delayed beeps and lights. Cobbed up wiring with poor plug in connector for charging, multiple wires and difficult connectors to the deck, which should have a good single one, a seat switch which shuts down with a slight adjustment of you position -plus dangling wire and flimsy seat brackets.
The motors run fairly quiet but the deck clanks and rattles up and down with every bump. This should be a mower for the future, but instead is an engineering disaster. I manged to mow twice, with difficulty, before it quit. It is back to the dealer who lacks the training and equipment to fix it. I drive a well designed EV every day and think they are great. I had high hopes for this tractor as well but ended up horribly disappointed. 05834979 Aug 5, 2020 I don’t think this tractor is really ready for consumer… I don’t think this tractor is really ready for consumer release. Why? Flawed electronic control systems, lack of adequate trained techs at Cub Cadet service centers and an overly sensitive seat sensor. Ours was delivered a few weeks ago and my wife was able to mow the lawn one time. It worked great except that every time she hit a bump, it would stop and have to be restarted (there is a seat sensor that shuts off the tractor if you are not sitting down). After she was done, the tractor simply shut down and refused to start again.
I contacted Cub Cadet and they said go to a local service center. I called four service centers and none had any clue about how to repair an electric tractor. Finally, one that was an hour and ten minutes away said they had one tech who had been trained. I loaded it up and took it there. Three weeks later they called and said they couldn’t figure out what was wrong with it, that it probably needed a new controller, that it might be weeks before they could get one and that their only trained tech had come down with COVID-19. There is a 30 day return window at Home Depot, so I picked up the tractor and returned it to Home Depot. It was quite a disappointment for my wife, who looked forward to riding around our lawn on an electric tractor with no gasoline or exhaust fumes. Hopefully the next version of this will have the bugs worked out and the service network will be ready to deal with them.
06296619 July 25 2020 Accelerator fault After purchasing this mower two months ago, the accelerator fault indicator light came on and it would not start. I played with it a few times, it did engage once or twice, but now doesn’t respond at all. No one seems to know what the problem is. I wish Cub Cadet, before releasing such an innovative product, had the necessary technicians to answer such questions and repair such problems. 05741570 Jul 3, 2020 Would Give Negative Rating If I could I am so disappointed in this very expensive purchase. Upon delivery it had a flat tire and was missing the key. A call to HD was helpful but Cub Cadet said I would need to file a claim with the shipping company, so HD gave me a small credit to buy/repair the items myself.
About 1 week later one of the blades BROKE on a very small rock. Blade is unique to this model so my local dealer (not HD) had to order from Cub Cadet. Then the charger started acting up. A week after that the Steering Gear Segment broke! I feel like this thing is a lemon or cursed. Now I call HD and I am 20 days over the 30 day return policy and they will not make a return exception – the only thing I can do is call Cub Cadet. I will not shop Home Depot EVER again. 06234209 July 1 2020 Not impressed I bought this mower about 2 weeks ago from an authorized dealer who assured me they knew how to repair if necessary. They delivered it and I drove it 20 feet into my garage to fully charge. After charging to 100%, I got an “Electrical Fault” error on the display and the mower would not run at all(it has .20 total hours on it). The dealer picked it up 10 days ago and they said had to order a diagnostic tool to determine what the problem is. Now they say they are waiting for a part.
Disappointed in both the mower and dealer support right now. 05731041 June 30 2020 Ordered online during lockdown for direct delivery to my home and fully paid on April 15th. Tractor arrived May 5, which was over a week longer than normal because, per shipping company, HD provided wrong contact phone. Seems instead using my cell number as entered on the order, they provided my wife’s cell with one digit wrong. Why? Dragged unit down 150′ gravel driveway to garage (‘curbside’ delivery only) and began removing from crate only to realize cannot start tractor because factory didn’t include the key! Big ziplock bag with parts under seat not damaged, just no key. Thanks Cub Cadet! Grass is 3 weeks long, but cannot mow.
Contact HD, who then contacts Cub Cadet, who then ships key via regular mail. Thanks Cub Cadet! No hurry! Knowing a battery powered tractor should be charged before use, I plug it in. Shows only one green bar remaining, but will not accept a charge. Contact HD, who contacts Cub Cadet, who then says deliver tractor to dealer for repair. Great! So, Sat, May 9th, haul tractor to nearest dealer willing to repair (almost an hour away). And as of June 30th, it is still there!!! They can’t figure out why it won’t accept a charge. So, I’m now out over $4k and grass is really, really long. Neighbors are wondering, what the heck? 05689411 June 16 2020 After a couple of mowing, it stopped working. It said electrical fault. So sad 05684918 June 14 2020 Defective right out of the box Ordered this tractor online and it arrived earlier than expected. I uncrated it and put it on the charger overnight to ensure everything would be ready to run the next day. The tractor is extremely easy to use – there is virtually nothing you need to do but press a button to power up the tractor and then press another button to start the mower deck… …BUT the mower deck would run for about five seconds and then stop, displaying an error message on the screen “CUTTING DECK OVERLOAD.”
This would happen even with the mower standing on pavement with nothing under it to cut. I checked the cutting blades for obstructions, and made certain that the connections were tight and correct, but it would still go into overload as soon as the deck was activated. I returned it to the store with less than 5 minutes on the meter without having cut a single blade of grass. I would buy another Cub Cadet tractor, but I won’t buy another electric. I should have paid more attention to the negative reviews here and elsewhere online. It’s obvious that they are not ready for primetime. 05684862 June 12 2020 First of all let me thank Home Depot for making this an easy return for me. The mower ultimately stopped taking a charge. It gave me an error code on the charger that made it sound like the battery pack went bad. Looking at the latest reviews it looks like I’m not the only one having this issue.
I contacted Cub Cadet about it, and it was way less than satisfactory. First time I called waited on hold for more than an hour before I spoke to anyone and then got disconnected 2 minutes into the call. Second time waited 45 minutes, talked to someone and they told me they know nothing about the electric mowers and would forward my information to someone who does. They would contact me within 24-48 hours. It took over 10 days for someone to email me and let me know that I needed to contact my local service center. Why couldn’t the person on the phone tell me that? The only silver lining to this is I just found out eGO is going to be making a zero turn next year so I’m just going to keep using my eGO push mower until that comes out. I do not recommend this mower.
05633273 may 31 2020 have 2.6 hours of use on the mower. After charging overnight the mower now says Electrical Fault and won’t start. I’ll have to call customer support in the morning and see what they have to say. According to Cub Cadet’s website there are no service centers in New England that are trained to work on electric mowers, so the outlook doesn’t look promising. I’ve only had this for 2 weeks, so hopefully I can just return it to Home Depot. Very disappointed because when it worked it was nice. 05528749 may 7 2020 Disappointed I have had the LT42E electric tractor since December 2019. It was great for the first 15 hours of use – I knew I was going to get only 1.5 hours of use time and limited acreage. Then I sheared off the blade to motor spline bolt from a very small rock like another reviewer.
I repaired that with new OEM grade 8 bolts, but as the other reviewer noted it is a VERY weak design on this electric version compared to the gas models. After it was repaired, I used it for another 8 hours and now upon startup it is unable to move forward or back. It powers on, there are no faults on the display, the blades/pto still engages fine, but its dead in my garage. No troubleshooting steps in the manual. I called CS several times, waited more then an hour the last time, to be told they don’t know how to support the electric mower and a different team would call me back in 2 days. I have never cleaned it with water, always blower only. It is stored inside out of the rain. I have electric cars and yard equipment that have all been a dream. On top of this I had already noticed some battery degradation – I got 1.5 hours of run time for the first ~10 hours, but it is now down to about 50 minutes. Nothing has changed about my mowing style and my climate does not have a cold season so its not weather. I’m disappointed.
This cost 2.5x more then a comparable gas model and lasted not even 6 months. I live 100 miles from the nearest dealer. I had to special order it from Home Depot so there won’t be a fast replacement/repair 05491380 may 3 2020 disappointment I was encouraged by all the great reviews for this tractor but my experience has been terrible thus far. First, the battery barely last for half my lawn, and I have only about 0.9 acres, albeit moderately hilly. Second, after three uses I am now getting an “electrical fault” issue and the tractor won’t start. Will now have to call Cub Cadet and deal with getting service for my nearly brand new tractor and probably have to pay someone to mow the lawn in the mean time. Not happy. 05366251 April 19 2020 good. Not great. Bought this because I believe the future is all electric. I’ve been a loyal EGO customer for a few years now and was looking to upgrade. (Take notes EGO.)
My dad owns the Ryobi 75ah electric rider and now that I’ve used both I can say these seem the same to me. The Ryobi uses lead acid batteries, but they’re much cheaper to replace long term and they handle the cold weather better (lithium ion batteries don’t like cold weather). The Ryobi also has a smaller footprint which is good for my garage. The Cub Cadet does have more attachments if you’re in need of those items, so that’s an advantage here. In the end, I’m not completely sure the CC is worth the premium over the Ryobi. But if you’re doing lots of other things beside just clipping the grass, this is your best bet.