Placed order on merchant’s website, Vanderis.com, on May 9th, 2021 and received the following message, “Your order has been received via the Internet and order is ready to be processed. However, your credit card declined Vanderis Hardware’s attempt to authorize the order amount. As a result, your order is on hold.” However the purchase showed as authorized through my banks credit card site.
I emailed the merchant the following day on May 10th in the afternoon, advising the authorization did go through but I didn’t receive ANY form of communication of order confirmation from the merchant via email at all. I also tried to call the merchant before 8:30pm (the closing time on their website) on the number posted on their website, and received a fast busy signal, indicating it was NOT a valid number. Still, the merchant did not respond back.
The next day on May 11th the charge posted to my account, meaning the merchant then had been paid. Still no response from the merchant.
I messaged the merchant today, May 12th in the afternoon, requesting the merchant to respond and still nothing. I tried once again to call the listed phone on the merchant’s website, and still a fast-busy signal.
The posted charge lists a phone number, but when I looked it up on line, it goes to a person living in Virginia. The merchant is a Hardware store supposedly out of Miami, but has NO internet social media presence either, so they’re not a big conglomerate with headquarters elsewhere. In fact, I couldn’t find ANY info online about the supposed merchant’s site (wish I wouldn’t have been so hasty and done this research before, but this is the best designed bogus website I’ve ever seen).
The address listed on the merchant’s website is not a commercial address, but it’s a residential address in Miami at a townhome community address, which is all verifiable via internet searches.
I have put the item in dispute with my credit card which has not yet been resolved, but hopefully anyone else that comes across this bogus website will do the research and see this review and then do further research themselves to verify what I’ve said is true, before trying to buy from this bogus website.