On August 1, 2021   I received an email back from  Diamonds USA located at  6 Perry Drive Foxboro, MA 02035 about my recent request for a mail in kit to ship a pink diamond SI1 grade for to sell to  Diamonds USA & website I used was https://cashfordiamondsusa.com

My CUSTOMER ID: 7534266  Once I received mail in kit I wrap diamond in tissue paper & placed it in a small black velvet pouch and place into my small plastic bag and place into their plastic bag & black plastic envelope the company sent me. On August 10, 2021  Diamonds USA sent me an email back about they received my 0.35 carat pink diamond & offer to pay me just $5 dollars. I didn’t received a reason for small amount & was asked to accept their offer or not. I emailed company back stating I didn’t accept offer and to mail back my diamond. On August 18, 2021 today I gotten black plastic envelope with my small plastic bag & black velvet pouch felt them but, I didn’t feel my diamond was sent nothing. Was promise $5000 if, lost

I want my diamond sent back to me as promised unless someone stole it or $5000 paid me if, it lost. Customers promise items insured up  to $5000.

I will let anyone reading this be the judge if you would choose American Home Shield for a warranty, because we did not select them, it was selected by the seller of our new home.  My experience thus far with American Home Shield Warranty since we moved into our new home 4/14/21… By end of June, I was in the garage working when I heard water start to leak onto the floor, which was our Hot Water Heater failing and starting to flood the area surrounding it. 

We had a Hot water heater made by the same company (if not the exact same model) fail in the same spot, also at about halfway through the manufacturer’s warranty at the home we just left the previous summer.  AHS sent someone out for the service call, charged me $75 and when that plumber left, they agreed it needed to be replaced and sent the authorization to AHS.  AHS called me and said it was under manufacturer’s warranty and would not be covered.  End of discussion.  The customer service representative also stonewalled over and over my attempts to escalate to a manager to at least explain my position of not wanting to go with that same manufacturer a 3rd time. 

I have worked myself in a customer service call center for 14 years, so I can tell if they are actually trying to see if a Mgr. is available, and this rep clearly wasn’t. When I finally gave up, they said they could email a manager for a callback, which (as I correctly predicted on that call) never came.  Then in August I had a roofing company installing a new roof and they notified me of a problem with the AC condensate line, the connection was rusted and it was dripping directly onto the roof.  Not the biggest problem, but they said there could be some discoloration on the new roof if left unchecked. 

We knew the AC was old, it was working to cool most of the home, but we discovered that 2 rooms had hotspots once the summer heat came. Those kind of things don’t show up on an inspection.  I had purchased a couple portables (this is Phoenix in the summer) until I could get some different quotes on a replacement.  I submitted a service call to AHS mainly for the leak, to see if they could do anything about the condensation line, but the AC circuit breaker had been tripped a couple times, and I couldn’t be sure what was causing it, or if it would continue.  

They sent a company out to take a look. That AC tech said they would send in a request for the condensation line to see how AHS would want to handle it.  I didn’t expect much because of the lack of support on the hot water heater, but when we were talking about that issue, I mentioned the circuit breaker being tripped, they checked it out, and thought they had found the part causing the trouble, and that is when everything unraveled.  The tech asked for what I can only assume was a more senior tech to come out and help, because after replacing that one component, they could not get the AC to turn back on. 

They spent hours working and left with an explanation that may have been plausible, that previous maintenance was done that bypassed this or that… But it also could have been inexperience with an older system.  I looked up the AC company they sent, they have only been around since 2015.  I asked if they can just put it back the way it was, to at least get it working again and they could not.  They would send the info to AHS.  Now, thank god I bought those portables, because we are literally huddled into 2 rooms, the living room sealed off with plastic and the rest of our house uninhabitable, while AHS twiddles their thumbs. 

I have heard they may try to drag out replacement or major repair for weeks or months… I can’t accept that.  It’s brutal heat in the Phoenix summer, and the AC, though old, was WORKING and blowing cold air, keeping a cool 76 degree temp for most of our home, the portables doing the rest.  I called AHS two days (Friday) after the service call left us without a working AC, and the rep said they were waiting on authorization, but to call back the next day (Saturday) because it was expected to be completed.  They stated the authorization had to do with replacement parts, and the parts to be replaced was 1 3.5 ton Air Conditioning unit.  Otherwise known as THE WHOLE SYSTEM. 

Well, I checked the next day and it was still at “Authorization Under Review.” I expressed to them while on that Friday call our situation and expressed it again when I THOUGHT I was getting a call with a decision on Monday… The call on Monday was actually the Manager callback I was promised the 2nd time I tried to escalate the Hot Water Heater (back in June) when submitting for the AC.  Even that WAS LATE. Trying to call was not the only way I tried to reach out, I also tried their Media Relations email and their email for the office of the CEO, NO RESPONSE on either. So with American Home Shield Warranty, ultimately I feel like I am completely at their mercy and so far we are not protected. 

Doesn’t seem to matter to them that the service call left us without a working AC for a week now.  How many more weeks do you need to make THE EXACT TYPE OF DECISION THAT YOU ARE IN BUSINESS FOR, DAY IN, DAY OUT?!?!  I’ve had much better experiences with their competitors, and I would advise again ANYONE involved in a real estate transaction from choosing them as your Home Warranty.  Be warned.

On Sunday April 4th I placed an order on their website for five tires for my side-by-side.  Their order notification email said “ships in 2-3 business days.”  This wasn’t soon enough for me.  The next morning, I emailed them at [email protected] and called and left a message asking to cancel the order, and placed an order with another vendor who ships the same day.

At the END of the day (Monday) I get an email from them saying, “Sorry, can’t cancel, they’ve already shipped.”  This was a lie (more on this in a bit).  I wrote and explained to them that their invoice needs to properly state that stuff ships faster than 2-3 days.  “Well, it shipped on the second day,” they said (referring to Monday).  Also BS.  Weekends NEVER count when it comes to shipping.  It took them another 24 hours to provide the tracking numbers and those numbers clearly showed their statement of “they already shipped” to be a lie, as they didn’t ship until TUESDAY.

They further stated that if I returned them, I would have to eat the shipping and the distributor would charge me a 10% restocking fee and there was nothing they could do about that.

The tires arrived and I put them on Craigslist.  After a couple of weeks of no sale, I contacted the distributor called WheelPros and told them what I went through with Side By Side Sports.  The guy I spoke to (in email) sounded shocked and promised to get to the bottom of it and get me taken care of.  Every day I would ping him and every day he’d promise he’d get to the bottom of it.  This went on for a week and finally he went silent.  WheelPros then stopped answering their emails as well.

I then contacted Fedex and had them come and pick up the tires and return them to the distributor.

About two weeks later I had my wife contact WheelPros and they confirmed they received the tires and credited back the seller (Side By Side Sports).  She then started calling Side By Side Sports every day and leaving a message… they never returned her calls.

Finally, I emailed them and asked about my refund.  No response.  Several more emails.  No response.  Clearly, these guys are determined to keep my $1500.  They won’t answer their phone, they won’t return phone messages and they won’t return emails.  I’m in the process of contacting the California department in charge of fraud and will go after them legally if needed. 

John Moreno is back at it. He’ll get half or more for landscaping, then do about 1K worth of work, which you’ll have to redo, then here comes the excuses. In 2wks 4 people “died”. Including a 7 month old to Covid and his mom from a heart attack. Then he claimed he had covid. Guy is a real pos and definitely needs to be back in prison. Trust me, you don’t want him at all. The little work he does do, while drinking all day, you’ll have to fix or start over. Guy’s a theif, pathological lier and a hack.

Completely destroyed my defroster lines the second time around.
The first time I went to get my car tinted, there were air bubbles on every window. They were nice enough to upgrade me to a better film. However, in the process of removing the back windshield tint, my defroster lines were removed.

I didn’t know it was broken, I thought it was done incorrectly again. So I went to a more reputable tint shop for a removal and to have the tint redone. They told me my window needs to be replaced. The Mercedes dealership agreed that it is damaged and needs a replacement. Please spend a little more money at a place that is more professional and experienced. (Will update depending on how promptly and how well they fix my window)

Unfortunately, they said they would call me back this afternoon and they never called me back. They threatened to not fix my window if I don’t delete my honest review. I told the owner I would be happy to delete my review in front of him after my window is fixed. He said I don’t trust him to keep his promise. I trusted him enough to bring my car to him and he damaged my property. I didn’t ask for a refund or for another tint. I just want my window fixed, but he is being extremely difficult.

This is not an honest business that cares about customer service. Go to a different shop that has the basic decency to provide you with good service. Now I have to spend over $500 to fix my window elsewhere on top of the $200 I paid this shop and even more for a better shop to tint my new window.

Route 66 Extended Warranty refused to pay me for the claim I filed for my 2011 Subaru Outback.  They also refused to refund my premium, even though I filed the request within the specified time frame.  I called their customer service department twice, and all the POS’s working there did was hang up on me when I compained.  Avoid these criminals like the plague, unless you like to screwed out of money!

United States government is robbing American taxpayers money and they are deciding on what medical treatments they will give us and people are dying because of this government corruption. Watch this commercial https://youtu.be/aNghg1Y-WIc

and then watch TV and watch the Nancy Pelosi commercial where the Democrats now are stealing or medical money and are buying luxury cars while we’re being turned down for medical treatment and are dying.

Met Steven from SH Custom Cabinets at first the designs he discussed sounded good along with samples of doors shown, but after providing a downpayment of $4500 I soon realized this guy was a crook.  I had to ask for description of plans to be emailed which took several months from when I first paid him to lock in our quote which was February 2021, so I did not receive it for atleast 2 months then 5 months later he decides to give me the receipt after asking for it multiple times through calls and text. 

When I would call them after providing the money I heard nothing but excuses about the designs not being emailed and along with why materials had not been purchased.  These issues just loomed on for several months as he upset my contractor, and those working on our house overall he was very confrontational and threatening which later found out this guy has a criminal past that explains everything. 

When it came time for him to produce the cabinets and my contractor calling his ethics into question he stated prices had gone up for materials so he needed another $1700.  Then told us a sob story about his partner and him having a falling out over a woman so the shop was being moved out to Creswell.  At this point I am going to follow through with pursuing this crook by taking legal action as Steven also stated he was a contractor which I found out was a lie as well, basically this individual tried to creat a hostile situation to get out of his agreement flaunted with the idea he would hurt both my father and I if we pursued this legally. 

My father is 72 years old with terminal illness, which if I was not a professional it would have gotten really ugly nobody threatens my family…which is why I am going to pursue this situation legally and through the State.

8/8/2021 our Carrier Reefer Unit threw a code, and would not stay running.  Found on NTT Breakdown / findtruckrepair.com Allied truck Repair, Lexington/Richmond, KY area (859)302-5947. My driver met the mechanic at the requested location per Steven at 502-642-7424.

Steven with Allied claimed he replaced the high pressure switch & valve. Steven – Allied claimed it took 5 hours bill totalling $1238.50. Shortly after the repair and my driver was heading back toward Georiga the unit started shutting down again. Another mechanic who works on our trailer here in Gainesville, GA confirm by pictures and visual the parts were never changed out. Shame on ALLied !  

They have a 100% refund policy. I returned two items and they said that they would not accept the return because “the items smelled like cigarettes.” I have never smoked in my life and my house is completely smoke free.

I only tried on the items and the. Repackaged and returned. They are running a scam and I imagine they say the same to all customers that they can’t accept the return for some reason. DO NOT ORDER FROM THEM