If you lookup The 911 operator, Donna Reneau, you will see how on her last shift she insulted a woman that called 911. She was tasked to save their life or at least tell the woman how to escape and safely breathe and or capture the air she can get. Instead she insulted her in the woman's last moments of being alive going as far as telling her to shut up and act like she shouldnt be driving.
Donna Reneau is not passionate or caring of her job and the dozens of more lives she could of saved if this is how Donna Reneau will be. Is this how Donna Reneau will be at work how much could her coworkers or customers handle it? This is a real report on a former 911 dispacher employee, not false claims as proof is easily seen when you google "Donna Reneau".
Police released disturbing audio of an Arkansas woman who called for help in the final moments of her life, drowning in her car, only to be met with mockery and disdain by the dispatcher.
Debbie Stevens, 47, was on her regular paper route in Fort Smith Saturday, Aug. 24 when a flash flood swept up her car. Panicking, she dialed 911.
"Please help me, I don't want to die!", Stevens begs on the call that lasted 22 minutes. "I can't swim! I'm scared! I'm going to drown!"
Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response.
The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up."
As the water slowly filled Stevens' SUV, she responded: "I'm scared. I've never had anything happen to me like this before."
WARNING: DISTURBING AUDIO OF 911 CALL WITH DROWNING WOMAN
Stevens pleaded for help and prayer but received a lecture: "Well this will teach you, next time don't drive in the water," Reneau responds. "I don't see how you didn't see it, you had to go right over it, so."
Authorities responded to the scene 12 minutes after she dialed 911, but because of the floodwaters, it took more than an hour to reach Stevens' vehicle — and by the time police and firefighters were able to secure the car, Stevens had drowned.
The scene captured from a police body cam after Debbie Stevens, 47, drowned in her car following a "disturbing" 911 call.(Fort Smith Police Department)
Fort Smith Interim Police Chief described Donna Reneau's response as "calloused and uncaring at times" in a statement, but he added to KHBS that she did nothing "criminally wrong" nor "violated policy."
In this Thursday, Aug. 29, 2019, photo, acting Fort Smith, Ark., Police Chief Danny Baker answers questions during a news conference at the police department in Fort Smith. (Jamie Mitchell/The Southwest Times Record via AP)
"I completely understand the disgust and the concern that we all have," Baker said. "We all hope that we would get a little better response."