I have been seeking a resolution of a Sears Home Warranty case for more than a year now. The case involves a ___________ refrigerator that we had under Sears warranty for years. When the unit needed repair, we were told by a maintenance man that examined it, that the parts were no longer available and that a replacement unit would be available to us as part of the warranty options. We could either receive a check for a replacement or elect to choose one of their provider units.

We made the decision to choose our own and elected to receive the check. After being told that we would receive the check in 7-10 days, no check ever arrived. This went on week after week. We then decided to choose a replacement from a website provided by the Sears Home Warranty provider.  After carefully reviewing the various units we chose a refrigerator from the website. According to the pictures on the website store, the unit was black.

When the unit arrived it was black with a silver-colored door. We rejected the unit and again a whole new issue ensued. We told them to just send us a check and that we would purchase our own refrigerator. Their response was that since the unit had not been accepted and was returned there was a restocking fee that would be subtracted from the amount of the replacement check. The fee was astronomical! Something like 35-40% of the total price. When I explained why it had been rejected I was told that they were not responsible for the “exact description’ of the unit. That is amazing to me! I could not believe they said that. 

Ever since that time, I have made endless phone calls to them requesting a resolution. My experience is that there is almost no one at their call center that has the authority to make any kind of decisions other than what their work duty scripts call for. I was hung up on, passed from one rep to another, and to three different “department supervisors” that stated that a refund check would be mailed out and I would receive it in 7-10 days. Well, nothing! I gave up and stopped paying my membership for a service that was causing me more of a headache than the relief of knowing that my warranty services were an excellent investment and that we were safe in case we needed the service.

A few weeks ago, after thinking about it, I decided to call again and request a refund that I had been told we would be receiving in the mail weeks prior to me canceling our Sears service. I have contacted their warranty department several times since then. Nothing! I have even written emails to Sears Customer Service Department directly with no resolution. Can you please help? We paid good money for years to be treated this way by a reputable company like Sears. As evidenced by the customer service that I have received, it is no wonder that a pioneer U.S. company like Sears has lost so much in recent years. 

07/30/21 I called with a list of everything I was taking on my move from CA to TN. I was assured by Nick he would help me every step of the way. I was quoted a price & paid the deposit. They sent Brooklyn Moving to my home 08/09/21 and when they guy showed up, they truck was half loaded and no way my stuff was going to fit in. I asked him how he was going to fit my stuff in & he said don’t worry about that… hello it is my worry! Then he walked through & started a new invoice from what I already signed & paid deposit.

My move was now going up and additional $3,100. I refused to sign the contract & immediately called Venture Van Lines LLC and nobody would answer. Brooklyn Movers started yelling at me, hostile & threatening tone, refusing to take the 856CF I agreed to. The mover was very rude & disrespectful & told me I was wasting his time, so I said leave. I kept calling and finally got through to Casey & she said she was not there but if they say its 1400CF I would need to sign and pay additional.

Brooklyn Movers never measured anything, he was in my home less than 10mins. After a heated discussion with Casey, she never once apologized for the contractor they hired & his disrespect & threating manner. Casey said she would try to find another company. I then called the 800 number and got Jay. Jay immediately was defensive & said I should not be angry or irritated & to calm down. Jay said it was my fault the movers left & my fault the price was different by $3100 from original quote. I have 3 witnesses ready to sign & notarize a statement about the contractor Venture Van Lines sent to my home. I asked a manager call me back & nothing.

I called back this morning to see what the status is & Jay again was rude & not empathetic at all. Jay told me he was working on it, then quoted I was going to SD, he never even pulled my file up until I corrected him on the destination. Not once has anyone apologized or accepted their part in this mess. I asked for a manager immediately & was told nobody was available, not sure when they would be, couldn’t give me a managers name. I need my stuff moved asap.. I now had to cancel the painter, carpet cleaner, and home cleaner & try to fix this whole mess. I am so disgusted with the actions of Venture Van Lines LLC. I have called, emailed, text and they don’t call back.. they don’t answer.. when they do they just argue. They refuse to refund my deposit so I can rent a UHAUL and do the job myself.  I would never recommend them to anyone! 

08/11/21 – Frances Brausch

David Gillis the owner of FLIPMINE.com took my $39.99 after my trial was up even though I tried to cancel my subscription with him. THEN, when he was made aware of how unhappy I was with his app’s service, and his, he insulted me instead in a messenger chat – THE ONLY COMMUNICATION HE ALLOWS and takes HOURS to get back to you. No phone number, no email address. 

I made David aware that the charge was just made and I need a refund and I cannot afford the $39.99 right now. He just got cockier and wanted to make me angry instead. He refused my refund, and continued to enjoy antagonizing me instead.  ALL HE WANTED WAS THE MONEY – and his YouTube videos promoting his app insult other sites, and app’s like his to try to make himself look better.

BEWARE – he will not be professional or courteous and will KEEP YOUR MONEY even if you are not using his APP!

If you’re a knife aficionado like me you want to take some time to find some of the best blades available. About five years ago, through an online search, I discovered Americankami.com, which is also known as American Kami Custom Blades (AK) and is solely owned and operated by a Mr. DJ Urbanovsky (DJ). According to the AK website, DJ’s manufacturing shop is located in Omaha, Nebraska. He offers two basic categories of products to order through his website: Full Custom and Professional Grade, also called “Midtech.”

The products he offers includes fixed and folding knives, axes and hatchets, swords, impact weapons and miscellaneous items, such as “Apocalyspork” (combo fork/spoon) and a field shooting bag he calls a “shiitbag.”

Sometime in 2016, I read through the AK website sales pitch, “about” section, product line, testimonies, etc., and decided that a purchase of one of Mr. Urbanovsky’s Midtech products was warranted. I ordered one of his “MicrAxe” axes (closer to a hatchet in appearance) that came with a sheath. Within several weeks of ordering, I received the axe with sheath, I thought the product was as described and seemed to be of good quality and an all-around good value (even though I found a tiny machining flaw on the tip of the axe back spike)

Since then, production processes at AK have been very slow, and according to DJ, he has had a huge backlog of orders and problems with machine shops, etc. Check out his reasons for the huge backlog of orders and manufacturing process delays on his website: http://www.americankami.com/bench.html .

I figured I could be patient enough to wait for the production delays and a year later in May of 2017, I decided to order a solid, well-made, fixed blade knife from AK based on my previous choice of the MicrAxe. I chose the “M3” knife, which was also included in the Midtech lineup. About this time, I ordered the knife via email and Mr. Urbanovsky responded in around 2 weeks. Long story short, he mentioned that my knife order would be completed in 90 to 180 days from date of order. I made a payment for the knife via PayPal for $479 in full! After nine (9) emails I sent for progress checks of the knife over the course of more than 2 years all I received form Mr. Urbanovsky was excuse after excuse for the delays! The following is one of several email responses I received from him (this one on January 24, 2019—mind you this is more than 1-1/2 years after my initial order and payment):

“Sorry for the delayed response, buddy!  Recovering from the external contract machinist debacles, getting the new CNC machine running actual parts (which it is FINALLY doing), working on folders, full customs, sporky stuff, dealing with holidays, and then recovering from flu.  Getting un-buried from the emails now.  Pics attached! The big steel plate with all of the threaded holes in it is the mainplate.  I had to design that, get it machined, get it here, indicated, and then installed to the actual table of the machine (and then re-indicated/verified), and now it lives there forever.  That task is complete, and she’s accurate to within +/- 0.0002…”

This is what I consider a bunch of shop-talk blather just to pacify a customer. At that point I had been far more than patient and I didn’t want to get any more excuses from him. I also attempted to have the charge on my PayPal account reversed and cancelled on my credit card, but that didn’t work. I discovered in order for that to work I should have done that inside of a year from point of payment. On April 26, 2019, in frustration I wrote another email to him as follows:

“Ok, once more… What is the status of my knife order?! I want delivery of the completed knife by next May–a full 2 YEARS after I paid for the d**n thing! If you are unable to do this, I want a full refund in the amount of $479.00!” Almost 2 months later, on June 20, 2019, this is the short response I received for Mr. Urbanovsky:

“She’s in process, [XXX].  Fixtures required revisions.  Thanks for your support, and stay safe.”

This is the last time I received a response from him. I decided to follow up with another email in February 2020 to no avail! NOW, 4 YEARS AND 3 MONTHS HAVE PASSED AFTER MY ORDER AND PAYMENT WAS SUBMITTED FOR THE KNIFE AND I HAVE BEEN SOAKED FOR $479.00! DJ will not answer the phone number provided and he likely won’t answer his emails for weeks at a time. Frustrating!

As an added frustration, I have tried to search for any other contact phone numbers and a permanent mailing address and/or an address for the AK shop. I have searched for an address for AK using a paid online site for background checks and also using WHOIS directory. These sources don’t reveal anything about where the AK shop is located or who owns the AK website (the Registrant and Tech Contact info for the website had been “REDACTED FOR PRIVACY”). The phone number DJ provides on his website is apparently registered to someone entirely different! The AK operation seems shady and AK has gone downhill rapidly. I think DJ hasn’t even updated the AK website since 2018!

I am not the only customer of AK who has had issues with this company. Check out the similar complaint on BladeForums.com: https://bladeforums.com/threads/im-getting-fed-up-with-d-j-urbanovsky-american-kami.1623660 .

Do yourself a favor and avoid buying anything from this guy; he is way too busy to be in business for himself. If DJ is actually attempting to play catchup on the orders backlog, he needs to hire helpers if only to email waiting customers for status checks!! Otherwise, he’ll take your money for nothing in return! DJ Urbanovsky is a CROOK!

Prestonwood Resources LLC. in Dallas, TX. This startup company has solicited my family offering what seems to be unregistered securities in an oil and gas investment named Star Lane 5 Joint Venture. Our due diligence uncovered that the owner Mr.George Rauch is partnered with a Mr.Gregory P. Fasciano. This information was gathered online from the Secretary of State Texas. There isn’t much information to be found about these individuals except upon further review we discovered that Mr.Rauch has made an identity name change from George Benjamin Fasciano to George Rauch.

That raised some concern especially that his business partner Greg P. Fasciano just happens to have the same last name that Mr.Rauch previously had. We believe they could be related and working together to solicit investors. This discovery doesn’t sit well in our minds and leads us to believe Mr.Rauch is under disguise and is trying to avoid being detected by the SEC or other regulatory agencies. According to “Broker Check” located on the Financial Industry Regulatory Authority website (FINRA) clearly shows that the SEC has permanently barred George B. Fasciano from acting as a broker or investment adviser or otherwise associating with firms that sell securities or provide investment advice to the public.

You can see for yourself by searching George Benjamin Fasciano or his CRD# 2478849 on the FINRA website. Please be aware and do not become a victim. Please do your due diligence as we have and if you have concerns you can file a complaint online with The Securities and Exchange Commission.

In March of 2021, I was trying to research property values for homes my family owned. I found HomeRecordUSA and thought that I had purchased two home reports for $1 each. At the first purchase, I was unknowingly enrolled into a subscription with a recuring charge of $18.95/month. I received no receipt of said purchase, no email verification of terms, charge dates or opt-out options. Nothing! A couple of days later I purchased another report and was charged $1, where it should have been free, if I was a paid subscriber.

This was all unknown to me until I examined my credit card statement more closely 3 months later and discovered 4 charges for $18.95. I contacted my CC company and was refunded the total amount, minus $1. HomeRecordUSA charged me $18.95 again in July 2021. This time I went to HomeRecord and had an online chat with ‘Della’ a person neither competent nor professional or helpful. She said that the charges will stop, but refused to refund the last charge. After a brief online debate, I promised to report the company to the Attorney General of Nevada, which I have done already.

I am familer with Zillow and should have gone straight to them, since this company seems to be charging for what is free on Zillow. Bonus! I have an AARP card in my wallet, meaning I’m offically a senior citizen…if this company will attempt to steal from the elderly, they’ll steal from anyone! Bonus bonus! If anyone from HomeReport reads this, I have already fullfilled 2 promises, to report you to the AG of Nevada and to a business complaint site on the web, (this one). If I am ever charged again, I will report you to the police and file a complaint with the FTC.

Travis Hise is an SEO scam artist (look him up – travis hise scam). He is a smooth talker and convinced me he could bring in traffic and orders to our new website. He strategies are at best scattered – everything from “on page adjustments” which were never done to Google Adwords, which he mismanaged to the point of utter incompetence. 

lately when aaa is called the waiting time is anywhere between 8 & 12 hour. this time my daughter was stuck with her baby for almost 12 hours in the scorching sun. The time before that she had to wait with her child practically all night in a mc donalds for service. 

they always say that a tow truck will be there within 45 minutes to an hour. oh! and they want you to open the hood of the vehicle, You know so the local hoodlums know that you are stranded

this company was never like this. I’ve been a member since 1995. this will be my last year with them. Just everyone to know whats going on and how this company ( aaa ) is not what they portray to be anymore…

I contacted Angies List for a contractor to recharge my residential HVAC system, shortly after the inquiry I was contacted by ARS / Rescue Rooter Myrtle Beach and scheduled a service call appointment on 8/5/2021. I was at work but my wife was home upon the technicians arrival, he checked our system and informed my wife the freon was low and required that he perform a nitrogen a/c leak test and clean the coils at a cost of $3000. Next the Technician stated he would return at 4:00 with someone to discuss our options.

At 4:00 a sales representative with ARS arrived with no technical knowledge of my system and stated he required an hour of my time to discuss options (i.e., sales pitch) for replacing my existing unit prior to providing any pricing. I requested a price to only recharge my system and was given a cost of $1750.00. This was outrageous and price gouging to the extreme.

I contacted another A/C contractor and had my unit checked and fully recharged for $200.00.

ARS negatively stigmatizes the A/C business and should establish morals and core values for their business and operate ethically. ARS is a company I will NEVER do business with and sincerely hope no one else will either.

I do intend to file a complaint with the Department of Consumer Protection, FTC and Better Business Bureau about ARS and their unscrupulous practices .

They claimed they were affiliated with Microsoft and said they could do a one time computer repair at 3:43pm on 01/07/2017 for $149.95.

 I paid for the one time fix for my computer – they claimed to have completed the repair but i had to call back the next day and explained that they had not completed the repair.  the repair was eventually completed on the second attempt after another $50.00 (no receipt for that charge-no idea what that charge is for).

To my knowledge we were done – case closed. I had no idea they lied and that they were not affiliated with microsoft. I have no idea who owns them now or who they are affiliated with. My technician in january 2017 for the one time fix was located in india. I do not review my bank statements for small charges but noticed the charge on august 6, 2021. I thought it was microsoft or something as i use microsoft outlook software.

Had i known it was the company who did my fix and misrepresented themselves as being affiliated with microsoft in 2017 and they were billing me for all these years fraudulantly i would have stopped it immediately. It never occurred to me that anyone would start charging me monthly one year after the work was completed and do this for years for a one time fix – which we have in writing from them!

I called my phone support on august 6th, and 9th and spoke with them and asked who they were and why the charge. Customer service said it was a monthly charge that started in january 2018 and it was an error and they would rectify the situation. I asked how they could start a monthly charge for a one time fix one year after they completed the one time fix.

In march 2018 they changed the name of the monthly charge to safecart. In july 2018 they changed the name of the monthly charge back to my phone support. Obviously they were trying to hide what they were doing by switching names back and forth and waiting one year to start charging me monthly.

Very odd behavior for a company unless you are trying to pad your books during a possible sale to make your client list look larger to a new prespective buyer….intersting…that is exactly what happened – a coincidence i am sure!

i asked to speak to a supervisor on august 6th – no luck. I was told they did not work after 5pm on friday and to call back monday-friday between 8am-5pm. I called back on monday august 9th and asked to speak to a supervisor. Customer service said no – i could give her the information and a supervisor would contact me.

I waited a week and no one contacted me. I finally realized that no one would ever call me back.

I checked on numerous consumer websites and i repeatedly saw similar complaints about misrepresenting themselves as being affiliated with Microsoft and billing past the one time charge:

Not being able to get through to anyone in management

Monthly billing for years when I agreed only to a one time fix – in writing from them

Customer service department complaints

Wait times on hold for 20=30 minutes

No real answers or justification for billing with no approval from me

I am requesting a refund for unauthorized monthly billing starting in january 2018 (one year after a one time fix) thru august 2021.

How hard can it be to refund my money when i only paid for a one time fix and the email that states a one time fix and the email came from my phone support?

Obviously no one could keep track of the name changing and imagine that a company would start charging a monthly fee for one project that happened 12 months before.