The first of May 2021, I ordered more than a dozen articles of women’s clothing online from a catalog I’d received frequently via the USPS. The order was almost $400.00. Their online ordering system acknowledged my order, sent a confirming e-mail, and then one by one I began receiving emails that items I’d ordered were either cancelled or back-ordered.
My order was then reduced substancially. Then their emails began telling me my order will be delayed. NONE OF THESE EMAILS provided any explanation or alternative time-frames.
By May 20, 10-14 business days had come and gone. I realized that several items ordered for specific events would not be arriving in-time for the events they were purchased for. When I attempted to contact WW customer service, I found they advertise 24/7/365 customer service…but NOT really. They have a dismall, automated bot for their “online chat. FYI? It’s now mid-June and that feature is now disabled.
Their customer service emails are likewise automated. Waste of time and energy w/ useless automated data. When I tried to get thru via phone, I found VOIP to a 3rd world country with heavy accents as ESL made comms next to impossible. All they do offer to cancel my order or read their script. After explaining that no information was not acceptable, I finally got thru to another layer who simply informed me that my order was delayed. DUH?! REALLY?! OK…why and for how much longer please?
They don’t know and they can’t tell me. They can only tell me they’re having warehouse staffing issues and my order is MIA. I told them if you’re short-staffed because of the Socialist regime we’re fighting, then STOP MAILING CATALOGS or taking orders until you have responsible staff with appropriate training and products that you can actually ship.
A week ago I FINALLY received a partial order. The rest is still MIA and now more than 6 weeks after the original purchase date, all I get are automated emails offering me superficial apologies and discounts on non-sale items…which is a joke b/c the whole catalog is always “on sale.”
So…they’re holding my credit card data, they can’t fulfill my order, they offer no explanations, and there’s no one in charge or responsible.