This afternoon, Vroom took over my Tesla account with no warning. I called this afternoon and spoke to five different people at Vroom, was hung up on by the Contracts department, was provided a number to the Buyback Team which is disconnected but was somehow able to find out that the reason Vroom took over my Tesla account was because Vroom claims my funding fell through due to not having a number to my employer.
I’ve provided this twice over email. The last time was nine days ago. Yet for some reason, out of the blue with no warning, Vroom took over my Model Y account. This is after I’ve had to deal with false advertising on the ad and lies from the salesperson who assured me my car was a Performance with a red line under the Dual Motor in the screen.
My “Specialist” promised repeatedly to send me pics of the screen but failed to do so and stopped responding to my inquiries, continuing to do so and a comedy of delivery errors where they delivered it with no warning from Vroom (the driver contacted me four hours ahead of time but no word nor scheduling from Vroom), which was followed by an email alerting me that my delivery was scheduled for two weeks AFTER the car was actually delivered, and now them taking over my account from Tesla with no warning and not responding to my inquiries and pleas to have my car returned to me. Now I have no car as they took and sold my original car and now took over this account because they can’t enter my correct phone number nor respond to emails.
Avoid this company at all costs. Go anywhere else, even a local, shady dealer instead of Vroom.