Warning-Rental owner Molly Beane – Hapuna Beach Big Island Hawaii treated our family extremely poorly. 2018 Kona volcanic eruption-due to natural disaster and family medical health issues, we formally requested in writing a refund but were denied. As well as subsequent attempt to coordinate and alternative stay period. Owner Beane initially agreed to be accommodating due to medical health issues but unilaterally withdrew documented commitment.
As a family, we feel we have been defrauded by this rental/VRBO, who took advantage of documented natural disaster. Worse part, we never stayed one day and this rental took entire rental fee as well as 100% refundable security deposit (approximately $5K)
VRBO initially informed they would assist as we were justified with natural disaster, but all they did was provide run around with no resolution…
Beware! Beware! Beware!!!