I called and cancelled my internet service on 11/20/2019 which was the first day of the next billing cycle. The customer service representative told me that since I had my account on auto pay, they had already billed my credit card for the next month (11/20/2019-12/19/2019) and , even though they would be disconnecting the same day, I would have to pay for the next month of service.
I told him I would not pay for a month of service I was not receiving. He told me there was nothing he could do and the company would not issue a refund. I asked to speak to a manager and the representative put me on hold for 10 minutes and never came back to the call. I called my credit card and they told me there were no pending charges from that company on that day.
I informed the credit card company's representative that ViaSat was trying to charge my card for services I had already cancelled. The credit card company blocked these charges. My service was disconnected on 11/20/2019. I received a bill for $101 on 12/20/2019 for the month of service I did not receive.
On 11/25/2019, I received the packaging from UPS for me to mail back ViaSat's equipment with packaging instructions and a pre-paid shipping label. The equipment was on the roof of my house. Their technician installed it on my roof, but the instructions stated I was required to remove it and mail it back. It took a few weeks for me to remove the equipment due to not having the ability to get it from my roof.
I retrieved it on 12/20/2019 and mailed the equipment back per their instructions with their pre-paid UPS shipping label. I received a bill for $417.55 on 1/20/2020 for the month of service I did not receive and the equipment that I had mailed back to them.
On 2/1/2020, I received correspondence from a collection agency dated 1/22/2020. The charges were for $509.41 which included the amount that I was billed on 1/20/2020 plus an extra $91.86 for the collection charge. They allowed me 2 days to pay the last bill before they sent it to collections! I am disputing all but $16.03 of these charges and would like everyone to BEWARE of this company. They are scammers.