VetShop Max Allegedly auto shipped a package that never arrived & refuses to refund the order – $46.45

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This company sent an email that they were shipping something that was on a recurring order.  I immediately replied to cancel the order that I didn't have anything on a recurring order.  They then advised that the order had already shipped, when I do not believe anything was ever shipped. 

They charged my PayPal account $46.45 & are refusing to refund the charge unless they receive the package back in Australia.  They cannot tell me how it was shipped, Fed-Ex or UPS, nor can they provide a tracking # proving they ever shipped anything in the 1st place.   Don't buy from this company.