I hired Van Lines of America to move me from Mississippi to Florida. There was a 4-month gap between the pickup and delivery date so I also booked monthly storage. I paid for 75% of the move and storage fees and a month before my delivery date I stopped hearing from the company. So, of course, this concerned me prompting me to follow-up with a call to confirm the scheduled delivery date for my furniture. And of course crickets.
They have caller ID so when they saw that it was me calling no one answered. I had to call as a new interested client to get someone on the phone. After calling from a different number I reach someone from the delivery department only to be informed that my status is in “loading” and they have no estimation of the delivery date. I call every date because now we are three days past due. And my calls continue to go unaswered. I have decided to file a police report agaisnt this company. To be continued….