Do NOT use Vacation Express under any circumstances. My wife and I are over 65 and booked our upcoming vacation at the Royalton Luxury Resort in Cancun and paid over $3000 at the time of the booking. We called to cancel due to a recent murder at the Royalton and notices from the State Department, US Embassy in Mexico about increase in criminal activity and warnings about heavy increases in COVID cases and the hospitals in Cancun not being able to properly care for the heavy increase of people in cases coming into the hospitals. At our age we need to be concerned!
We were told by the agent that we would not be refunded any of our $3000 plus dollars paid! We were told that there was no murder and that the boarders are not closed for COVID, so basically, too bad we got your money!! I would like to see the agent tell the family who lost their loved one at the Royalton what he told me! Here is the “real” news: An Arlington, Texas firefighter and his wife were staying at the Royalton Luxury Resort when he was kidnapped and murdered in Mexico, while on vacation with his wife to celebrate their 10-year wedding anniversary.
The incident happened on the couple’s first night at an all-inclusive resort on the beachfront strip of hotels in the popular tourist destination. This is NOT how to run a business. DO NOT USE VACATION EXPRESS, or companies like this to book you vacations. The agent told me that regardless of whether I used them or directly with the airlines and the hotel the result would have been the same. NOT TRUE again! The airlines have been very accommodating and have allowed my wife and I a full credit on our tickets cancelled earlier for another trip. Please be aware and don’t let this happen to you or your loved ones! DO NOT do business with Vacation Express in Atlanta, GA!