I signed up for a hydrogen water case study with Trusii in March of 2018. The agreement was that I would receive a Trusii ProElite hydrogen water system worth $7000 and in return I would complete a monthly questionaire and post on social media. In return Trusii would give $240 per month for 3 years to pay off the loan I received to purchase the machine.
I completed my part of the deal for all but 2 months until June of 2019. They compensated me for every month except the 2 that I missed. My machine started leaking badly in March 2019 and was unusable by May. I contacted Trusii several times about getting it fixed. Occasionally they would contact me with promises, but nothing ever happened.
I stopped completing the questionaire in June and in August they emailed and said I didn’t need to do it if my machine was broken. Now they want $382 to six my machine and $2100 because they claim I rarely completed the survey. I’m still paying off the loan and have a machine that doesn’t work at all