To whom it may concern,
Bottom Line Up Front: TRUSII is not meeting their financial obligations for my participation in a Molecular Hydrogen Water case study. As a result, I am forced to pay out of pocket for the TRUSII Molecular Hydrogen Water System I purchased from them and stopped working after a few months of use. Lastly, in Oct 2019, TRUSII contacted me trying to recoup the few payments they did make to me during the first months of the case study. Falsely claiming I did not fulfill my responsibilities.
Desired Outcome: I would like legal action be taken against TRUSII, its owners/executives to force the company to compensate each person in my situation for the money we were supposed to receive and/or any money spent as the result of this scam.
Additional Information: In Oct 2018 I signed up for a case study with TRUSII, www.trusii.com. In the case study I was required to purchase a TRUSII Molecular Hydrogen Water System from TRUSII, which I did via their financial partner, Greensky, www.greenskyonline.com, for a total of $6,920 ($6,720 + $200 S&H). In addition to purchasing the Molecular Hydrogen Water system from TRUSII, my responsibilities were as follows:
Initial Responsibilities:
- Fill out a baseline questionnaire (delivered via email) before you begin the case study.
- Follow us on and/or subscribe to at least 3 of our social media channels (preferably all). Once you follow our accounts, send an email to [email protected] to confirm which accounts you've followed.
- Facebook: https://www.facebook.com/trusiiglobal
- Instagram: https://www.instagram.com/trusiilife/ and https://www.instagram.com/trusiiperformance/
- Twitter: https://twitter.com/trusii
- YouTube: https://www.youtube.com/trusii
- Vimeo: https://vimeo.com/trusii
- LinkedIn: https://www.linkedin.com/company/trusii/
- Once you receive your H2 system and set it up, take a photo of your new set-up and post the photo on social media… let people know how excited you are!
- After 30 days, leave a review on our site about the benefits you've experienced with your trusii H2 system.
Monthly Responsibilities:
- Fill out a progress questionnaire (delivered via email).
- Post a Video, Photo, and/or Text testimonial about how trusii H2 has been positively impacting your life on your Facebook, Instagram, or Twitter.
- IMPORTANT: Be sure to tag our trusii account corresponding to the social media you’re using AND use the hashtags #trusii and #trusiiH2. That way we can verify that you’ve completed this requirement.
- Leave us a message at 800-532-0530 and give us a brief testimonial about your progress and benefits with H2 so far. The message will be recorded, and we may end up using it in future media.
In return for my participation in the case study and meeting the aforementioned responsibilities, TRUSII agreed to pay me $200 monthly. As of 5 Nov 19, I have received a total of $950 in payments (4 1/2 months out of 8).
Since I received the machine, I had to contact TRUSII several times due to not receiving payments, to which they would always have an excuse and push to not pay me. First they claimed I did not meet my responsibilities, as I failed to complete the monthly questionnaire. Once I was able to demonstrate that they never sent the monthly questionnaires for me to complete, they relented and provided payments.
In Jun 19, my machine broke down and I made countless attempts to get it fixed so I could continue to participate in the case study, but I was caught in a feedback loop, where TRUSII kept asking me the same questions over an over again and never receive support to repair the machine.
Around the same time, Jun 19, TRUSII sent an email out stating it was stopping all payments until they concluded an in-depth audit of the study participants. Fast forward to 29 Oct 19, and I was contacted to send the machine back for repairs, but only after I paid $382.5 for S&H, they claimed this was after they would pay for the packaging and 15% of the S&H. The original S&H was $200.
Lastly, on 30 Oct 19, I received an email from TRUSII demanding that I pay back the four payments they did make to me, claiming that I did not fulfill my responsibilities, specifically the monthly questionnaires. The fact is that I never receive the monthly questionnaires after signing up for the case study, thus I did not complete them. I addressed this fact with a representative in Jun 19 and it was supposed to have been corrected.
As of 5 Nov 19, I have paid $768.88 out of pocket for the machine and have $5382.24 left to pay.
I can provide email correspondence regarding all of the aforementioned information upon request.