Tirerack.com Tire Rack Refused to issue credit for defective tire and fraudulently blamed the installer

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I purchased 4 new tires for my boat trailer.   I had my shop install them.  The shop reported that one of the tires had a pin hole leak in the sidewall that was not noticeable until it was under pressure.  I called Tire Rack and they said they would send another tire out and have the bad one picked up.  

Just now I got a call saying they would not replace it because it had a damaged bead (done by my installer) and that they would charge my credit card for an extra tire.  The tire was not damaged by my shop.  Total baloney.  Total sham.