The Taverna Collection dispatched to me the transport of an automobile. As no statement was made to me indicating otherwise, I assumed the automobile was operative. Upon arriving to the pickup location, however, I learned that the automobile’s motor would not start. Connecting the car’s battery to a jump box and, later, to jumper cables attached to my car hauler’s batteries did not improve the condition of the car, and I was unable to load the unit onto my car hauler.
When I contacted The Taverna Collection about the matter – that Taverna had failed to tell me the unit was inoperative – and requested payment for the time and money I spent traveling to load what I was told was a viable automobile, Taverna denied owing me a cancellation fee as reimbursement for the expense I incurred traveling to pick up the unit and monetary compensation for the time I spent.