We contracted Bronson Zolik, The Knotty Artisan around November 2020 to build a custom barn door for our bathroom, wood countertop for the island and epoxy countertops with backsplashes for our kitchen, pantry and dining area. All installed by March 2021. Backsplashes, minus the glitter and finish on the countertops a week or two later. Paid in full May 2021.
Mid May the backsplashes started turning yellow. Notified Bronson. He came out and agreed the backsplashes are turning yellow and will be replaced. He rarely responds to phone calls and text messages so I did visit the shop several times. It is closed most of the time but I did find him there once, a worker the second time. Again, he promised it would be fixed.
We tried to paint above the backsplashes to prepare for installation however there was silicone everywhere. Paint does not stick to silicone. We got tired of waiting, so we pulled the backsplashes off ourselves, removed the silicone and used drywall mud and tape to repair the damage.
We were done with repairs by June 16, 2021. Sent pics and he replied “Copy.” Follow up June 29, 2021, no reply. He finally answered the phone July 9, 2021 at 0949 and said he and crew would be out July 14, 2021 with crew, backsplashes and touch up material.
Never happened. I sent a text July15, 2021 indicating I had a tile guy coming out as my wife wants to get her kitchen done. No contact or replies since then. My guess is he has no intention of repairing the damage, replacing the backsplashes or fixing anything else. He does make lots of promises, mostly never delivered.
So here we are seven months into this mess. The sink cutout is wrong, epoxy flaws and bubbles everywhere, no backsplashes, no return calls or texts.
Pictures are what we have today.
You be the judge.
Avoid at all costs.
