I called in June 2021 to cancel my 6 month policy and have a new policy written for a year, I received the new paperwork for my new policy 6/30. On 7/5 I received an email from the company telling me my previous policy had ended, but when I logged into pay my bill on 7/18 I didn’t notice it was still the 6 month policy. The General restarted my 6 month policy without my consent on 7/21.
I called on 8/3 to figure out the problem and employee Jaheela Buckhalter gave me the policy numbers in the wrong order when cancelling one of the policies and now they are trying to charge me $73 for early cancel. When I called today about the refund of the money I paid for the year long policy that they never followed through on the supervisor Saiid lied about refunding my money on 8/19 but I closed that bank account on 8/4. I keep getting the run around and they’ve stolen almost $300 fro me.