The mattress is about 3 years old. My wife and I only live in Florida 1/2 the year. The mattress looks like new, but if you get anywhere near the edge you roll out of bed. There is absoluely no side support.
The mattress was bought from Almost Perfect Furniture on 27/441 near The Villages. They dont keep sales receipts beyond a year and no longer sell the Mattresses.
The matress is the old style 2 sided mattress and probably explains the defect that thecompany won't honor. If you are smart you will stay away from Symbol matresses and be careful what you buy at Almost Perfect Furniture. They don't stand behind their products.