I ordered a set of barstools from them through Amazon. They sent me a pair of cushions. I contacted Stores123 about the error through Amazon, and they insisted I had ordered cushions even though at the very top of the message they sent me, it has a picture and description of what I ordered which was–shockingly–a set of outdoor barstools.
I then complained directly to Amazon–who messaged them through the same thread the company had used to tell me it was my mistake, not theirs–who told them to fill the order. They ignored it. They just instructed me to return their cushions through Amazon. I told them I would be happy to return the cushions as soon as they confirmed they would fill my order.
They said they would not send me the barstools because it was a “listing error” and thank you for your cooperation due to the pandemic. Amazon will give me a refund but refuses to involve themselves any further. I am not buying their lame excuses nor am I giving up on receiving what I ordered. “Listing error” is not a satisfactory explanation from a company that advertises a product for sale, sends something else in its place, then offers up diotic excuses.
