Spectrum Mobile Charter Spectrum Mobile After losing or having my new phone stolen, I called and asked Spectrum mobile to let me get an unlocked phone and pay down the stolen phone. Dayton Ohio

I had purchased a brand new cell phone from Spectrum Mobile, but it was stolen.  So I called and asked if I could get a cheaper unlocked phone and switch it to another carrier and continue to pay down the debt.  I was told yes I could do that.  But then I get an email saying that since I ported the number over, that would knock out my ability to pay it down monthly.

 Then I called again to let them know that I didn’t have $332 to pay it in full!  So after calling again, a woman I spoke to fixed the financial aspect of it so I could pay monthly until fully paid.  Then I got another email wanting the FULL amount.  People should know that this can happen to them, especially if they’re phone is stolen and cannot repay the full amount.