My wife and I were offered (by a sales person that came to our home) a FREE 30 day trial by Spectrum for their NEW Apple TV device(s) for our TV and Internet needs. We will call this person “Tom”. Tom, told us, that if we wnt with this deal, they were offering, it included a FREE 30 day trial with NO COST to us. My wife and I accepted the deal, and he started to hook up the Apple TV Device to our TV.
This man was very nice and did his best to get it done for us, but it took HOURS (well into the night) to get their main office to get their act together to get it all done for us. After he was done, we started using the sevice. Within a couple of days, the wife and I changed our minds and returned ALL of the electronics back to our nearest Spectrum location.
We got ALL the return receipts from that location, went the UPS office (just 2 doors down from them) and sent it all back to Spectrum (got UPS’s) receiptss well and went home. The next month, we received a BILL from Spectrum for $300.00 for a months worth of service AND 2 apple devices (Receivers.) We called them, explained what happened AND that we had all the receipts from them to prove the return for the 30 DAY FREE TRIAL OFFER.
They told us to come to the office and show them the receipts and the bill would be cleared up. We did just that. They thanked us, apologized for the confusion and then said we were good to go. NOT SO!! 2 weeks later we received another bill bit this time with a LATE PAYMENT added to the total.
NOW, I AM MAD. The wife and I called every number they gave us to clear it up, nothing worked, still received bills with even MORE late fee charges. We THEN found out that they had sent it to a collections agency for deinquency of payment. NOW, it has been added to my credit score AND they told me that the Apple receiver that Tom opened to get the TV service could NOT be returned because once opened Apple will NOT refund it. (Tom NEVER told us this.)
We called Tom, spoke to HIS manager AND have went through lengthy phone calls looking to clear this up and even sent the receipts TO THE COLLECTION AGENCY VIA EMAIL and STILL we have this problem and receiving letters to pay the collections bill.