I took my daughter’s iPad to Southern Outlaw Repairs January 13th to have a busted screen replaced. I asked him if he guarantees his work and he said he does so I initially felt comfortable taking it there for repair.
Upon picking the iPad up, everything appeared to work properly. However, I noticed that the home button became stuck under the screen after being pressed and it wouldn’t come back up. I messaged him about it and he said that it was a feature Apple used to disable the home button so people would take the iPad to Apple for repair/replacement. There is no validity to this. Do not buy into this lie. He said he’d take another look at it.
He ended up replacing the screen and the home button once more, but this time the new home button didn’t support Touch ID. A minor inconvenience but not a huge issue. The real problem was that the new home button didn’t work, nor did the power button. The only way to get the screen to light up was to press and hold the power button and then swipe cancel when it asked if I wanted to power the iPad off. Also, the touch screen only worked sporadically.
I messaged southern outlaw repairs right away about the issue and I was given the same response about it being a feature Apple implemented. Again, THIS IS A LIE.
He agreed to look at the iPad once more but at this point I just wanted a refund. I couldn’t use the iPad so I was out the money I paid him to repair it and unable to make a claim with insurance because southern outlaw repairs is NOT authorized to work on Apple products.
Took the iPad once AGAIN and he said he could reset it. I can do that myself. That isn’t the issue and that didn’t resolve the issue. He also put a passcode on the iPad so initially it couldn’t be unlocked when taken to Apple Juice to have them look at it.
Do NOT trust Southern Outlaw Repairs. It has been a nightmare, time consuming, and a huge waste of money. He will lie to avoid repairing things he damaged. Would have been better off just using the iPad with a cracked screen. At least then it was still functional.
After posting the above review to the Southern Outlaw Repairs facebook business page the owner publicly replied multiple times lying about what actually occurred (the comments from the owner are conflicting enough that one can detect the lies by reading the thread, as he backtracked multiple times during the facebook exchange) and then insinuated he could sue me for my factual review.