Any review that is 4/5 stars is a paid reviewer. They have done everything to get out of sending a plumber to my house for a sewer blockage. I had an appointment on 2/3 with a plumber that serviced my ZIP code and had worked on my home in the past. However, Select Home Warranty has an internal policy that allows them to pull that appointment and send it to a provider they know doesn't service your are, or are just the wrong contractor.
How do I know this you may ask? Neal, with customer service, let me know that this is their policy. When I demanded that the work order be sent to the initial plumber I was told, by Neal, that I don't get to choose who gets the work order. So, I am waiting for them to let me know that they have once again sent the work order to the plumbing company they know (I and the owner have let them know several times) doesn't/wont't service my home.
Oh, and any review that states their response was less than 24 hours or same day is a paid reviewer. Their policy is that their dispatch does not look at orders until the next day.
If you are looking for a home warranty company, keep looking