I bought a $1200 Samsung range with warrenty. 4 months in it broke, and 4 weeks later samsung admitted they could not fix it and offered me a $1260 credit from Samsung.com for the hassels.
I then used a part fo the credit to buy a TV on their site. When I went to use the remaining balance of $810.0, I was told the credit was a single use. First time I had ever been made aware of that.
Now I have to replace the stove and they only paid me $449.99 in the form of a TV.
I have been on 4 different calls taking over 5 hours total time (mostly on hold). Talked to supervisors, spent time on hold, had the call dropped several tiems by their hold system etc. etc.
Everyone can tell me what happned. I used a part of a one time credit. They agree I was never told it was one time, and agree it does not say one-time use or that it has to be used for a new range anywhere in the e-mail, on the coupon or even if you press the more informaiton button fromt he coupon.
The Samsung agents say it is unfair, but that it is the policy. So basically I got screwed because of a policy nobody told me about, nobody wrote about, and nobody tried in anyway to comunicate, nor was it eveident at any poitn in the process.