I brought my 2016 Nissan altima under full warranty here because my CVT was acting up. They finished the car in a few days and told me it was ready for pick up. I picked up my car and noticed it was pulling slightly left on my way home. They had done an alignment with the trans service.
When I got home I looked at the car and noticed my back right tire was filthy and scraped. I immediately called the dealer and told them about it. The service advisor sam didn't even question me or ask for pictures just said that they would take care of it. I found this quite odd because it seemed like they knew and were trying to see if I would notice.
They also did an oil change on my car without asking me which I did less than 1000 miles ago with FULL SYNTHETIC oil and they put conventional blend oil in it. When I got there the following Tuesday he told me the tire was dirty because they put a new tire on it. The tech smashed my wheel so hard into a curb or guardrail that it destroyed the tire. So they just changed the tire left the damaged wheel and hoped I wouldn't notice!
I asked why no one told me it was in an accident and they just said sorry we didn't know. They offered to refinish the wheel. I told them about the pulling and since my other tires had 21K+ miles on them they were worn much more than this brand new back right which would make the car pull left. I told them you need to change the tires in pairs on the same axle due to this.
They agreed to give me a new tire on the back left to match the new one on the back right. Then 45 mins later they told me my wheel was ready. I couldn't believe they repaired the wheel so quickly. I went to see the rim and it looked like someone put putty and spray painted it. I said I am sorry I can't accept this. I will need a new wheel. Sam said he had to ask a manager. Then they said they approved it like did me a favor after smashing my car and TRYING TO HIDE IT FROM ME. I was looking at my car up on a lift the back LEFT wheel was off and there were 3 guys putting on a new tire on it.
The next day I went to pick up the car and inspect the work. New wheel and tire on the back right. Went to check the new tire on the back left and the wheel was DESTROYED! It has more damage on this back left wheel than the back right that they smashed into a guardrail. I was calm up until this point to give them the chance to make things right because accidents happen. But I blew up.
I started to yell how could this happen?! Sam proceeded to completely disrespect me saying they ALREADY DID TOO MUCH FOR ME. And that the damage was already there. The tire has fresh metal silver shavings from being curbed TODAY. I just saw the car less than 24 hours ago and we measured all the tires TOGETHER and saw all the rims were perfect. He continued say there is no way they did it and won't do anything about it and that I had to take my paperwork and leave. He kept saying they didnt touch the wheel. I saw them putting the tire on the day before WITH SAM. Flat out lies.
I called the police to file a police report for this damage. And have called Nissan corporate as well to get them to be held responsible. I can't believe that they first smashed my wheel and tire and TRIED TO DECEPTIVELY HIDE IT HOPING I WOULDN'T NOTICE by changing the tire and not telling me. And then when replacing it damaged the other wheel EVEN WORSE in less than 24 hours.
Then they acted and stated that they went above and beyond to fix my car that THEY damaged. This is absolute insanity. I should listened to all their bad reviews before I brought my car there. They have a ton of fake good reviews up to help bury the real bad ones. They even offer people money to take these reviews down. I want them to replace these wheels they keep damaging. How is it possible to damage a wheel while repairing another wheel you smashed? This dealership needs to be shut down or nissan corporate needs to step in.