On July 9, 2019 In was contacted by John Salvatore of ResortVacationInternational. Mr. Salvatore and myself entered into an agreement on behalf of the company that he represented. the agreement was that for a fee of $1,999. due every five years.
RVI would rent my Timeshare (4 units for $1,400/week) in 60-90 days, 180 days guaranteed. On September 26, 2019 I called ResortVacationInternational to find out what was going on with my account as I had not received any offers.
They claimed that they had called my house number to inform me that they had sent me an offer. My contact phone number of choice in the agreement was my cell phone number. At that time I was informed that they had sent me an offer.
There was no offer in my email inbox, an offer was found in my spam. The representative appologised for sending the email to my spam and assured me that I would receive more offers soon. After not hearing from RVI I contacted them on 12/24/2019. I spoke with Mr. Louis Daniels whon informed me that because of the conventions all offers were on hold and that they would be restarting pretty soon.
On January 6, 2020, I received an offer from RVI to which my timeshare had no availablity. Upon reaching the 180 day of the guarantee period I called RVI and again spoke with Mr. Daniels. I requested a refund since they had met their part of the agreement. Mr. Daniels was very rude and I requested to speak with a manager, he was unable to locate an available one and hung up the phone on me.
After not hearing from them I called back and spoke with Lindsey Taylor who tried to convince me that they would start sending out offers to me. I again requested to speak to a manager and after putting me on hold for 10 minutes she came back on the phone and claimed that she was the Customer Service Manager and she could not give me a refund.