This business offers to sell you a DVD VCR combo recorder. Also the combo recorder is used to record your vhs family tapes. The product is being sold for $235.98. After you log into their website and order the product. You are directed to pay for the product using your Visa or MasterCard. I ordered the product back in March 30th of 21. In June I contacted their customer service department via email. They responded and stated that the product would take six to eight weeks to arrive.
I contacted them again in June and they responded that they were sorry about my issue and would escalate the problem. On July 6th I decided to request a refund. Customer service responded and stated that they would refund my account and would let me know when it was processed. Also I decided to research the business on the Better Business Bureau website. I discovered that the company has more than 35 complaints filed.
Also I decided to file an complaint with the Better Business Bureau of California . Then I decided to research them on Facebook and found the a lot of other customers had complaints against the business. At the end of July I decided to contact my credit card company and file a dispute. As of July 30th I have not received any more communication from the business about my refund.