OTEL.COM is the worst Hotel Booking Service i have ever encountered. Any legitimate service provider would gladly reimburse someone if they have to cancel for an emergency situation, especially when that Cancellation is made more than 2 weeks in advance of the travel dates. Truth is, OTEL.COM did not cancel the reservation with the Hotel in Bogota in order to justify denying the REFUND Claim.
They refused to acknowledge multiple attempts to determine the status of my Cancellation and then told American Express that i needed to have cancelled the reservation 4 days before i actually made the reservation online…… HOW ABSURD……OTEL.COM is a huge SCAM and their name should be exposed for the "scumbags" that they are..!!!