Plain and simple this site charges a yearly subcription and also charges for "blincoins", while everything about the site is fraud and run by bots posting fake reviews, messages, etc. This web site is a complete scam, complete fraud, has no intention of capability of assisting artists with promotion, support will not return emails or refund your stolen money. STEER CLEAR of these thieves and try a reputable music promotion site like reverbation or bandcamp.
If you message support about the scam, they instantly delete your account that they've grossly inflated the numbers on. Don't waste your time.