Keurig Coffee Brewers are just a FAD item. They are very expensive and are over engineered, so they break down often and customer service personnel are rude, unhelpful, and just want you to buy another of their overpriced pieces of junk, A Word to the Wise. You would be better off buying a $20 coffee maker from a Thrift Shop then buying a Keurig.
We made the mistake of Falling for the Fad Item and purchased, a few years ago a Keurig Platinum 75 Coffee maker from a major TV Shopping Channel. We paid over $ 159. hard earned dollars for it.
We only used it a few times. We moved, taking it, in the original box and shipping box with us. We put it in the closet and did not use it for several months. We set it up again, and low and behold, there is A PRIME ERROR MESSAGE.
The trouble is that somehow, this over engineered piece of junk, would not allow the water to transfer from the reservior to the pump and coffee maker – therefore, it would not work. I spent over an hour waiting for some snippy and rude guy from Keruig to help me. When he finally got on the phone, and I told him what was happening, he had me go through a series of things to try. None of which helped. I told him that I stored the coffee maker in the original box for a few month.
Then this customer service genius comes up with this gem. THE CLOSET MUST HAVE BEEN COLD, AND THAT IS WHY YOU KILLED THE BREWER, CALLING IT ‘IMPROPER STORAGE.” All they can offer me is 20% off one of their ridiculously overpriced brewers, which I do not want to pay another $ 159. for – even with 20% off. If this “brainy” rep was honest, he would admit that the machines are just overpriced junk period.
I tried to look up ways to fix the problem on various online sites. One site suggested to blow air through a turkey baster. Nothing would unclog the unit and therefore this poorly made machine is worthless. Acutally less than worthless.
In the end, I sold the unit and parts for $ 5. whole dollars at a garage sale. I would not recommend anyone buy a Keurig. They are overpriced, over engineered, constantly break down, poor customer service, expensive to use because the k-cups cost a fortune. I see from other users of Keurig, on this site, my experience is not unique.
Signed,
A Word to the Wise
Buy a cheap coffee maker from a store or a used one from a garage sale or thrift shop. You will get better service from a $ 20 coffee maker for YEARS.
Stay away from Keurig and their snippy customer representatives.