Good Morning Ms Otero,
I have been a long term customer of Barry Bros and in all those years received professional and courteous service. I also work with them when I was managing a business, always delivered, emptied and picked up dumpsters as well as potty's as our requests were made, hardly an issue ever. It was one of the better companies I dealt with on a daily basis. Barry Bros Hauling, I recommend to other businesses, several friends and acquaintances.
So when I received my November 2019 invoice and it included 4 pick ups, I sent notice that I had been missed on Thanksgiving. I never expected the push back I received. The response that I was on the GPS and had a photo of the street, that the fee stood. You have to understand when I returned home on Thanksgiving day, after celebrating with my family in Boston.
I was in heels and dressed up, I knew I dragged the barrels down to the end of my driveway, anticipating the Friday pick-up, due to the Thursday Holiday. The barrels remained there until Saturday afternoon when my son brought them in. I was puzzled as to what was causing the confusion. Despite me explaining this to the office, the push back I received was, the fee stands.
I attempted to explain my situation, being very specific. Then I was told the pick-up was on Thursday, Thanksgiving my regular day. Never received any notice of change. I was following the established contractual pattern, in placing my barrels out for pick-up on Friday. I then researched what my options were, as I was completely frustrated.
I discovered that special permits for hauling and recycling are required on specific holidays per the Commonwealth of Massachusetts, Thanksgiving being one of them. I was told that I should review my towns bylaws concerning company hauling hours, as it may differ from what the Commonwealth of Massachusetts states.
My towns hours do differ from Massachusetts, as I stated in my e-mail. ""No person shall load or unload trucks in any area designated as being a residential zone or within three hundred feet of the boundary of such zone between the hours of 10 P.M. and 7 A.M."" Barry Bros / Jet-a-Way e-mails provided to me stated; that the pick-up was provided to my home on Thursday, Thanksgiving day at 4:34am. A holiday and early morning violation. It was explained to me that if I found that contacting the company did not resolve the issue, my next step would be small claims court. Which is what I stated in my email…..You left me no choice.
So now you cancel a long term customer, for using the laws set up to protect me. When Barry Bros /Jet-a-way was clearly violating the law.
From: (Jen Otero, Chief Financial Officer, Jet-A-Way Waste Services, Barry Bros Disposal)……At this point I do not think it is in either of our best interests to continue doing business together.
I had been with Barry Bros for at least 10 years, with no issue!! This merger does not appear to be a positive move for them.
I just noticed that on my January invoice it states: ""Due to rising dump fees caused by the lack of disposal capacity within the State of Massachusetts, you may see an increase in this months invoice. We apologize for the inconvienence this may cause and as always will continue to do our best to combat these increases by finding new cost effective solutions to dispose of our customers waste.""
The price per week increased by $0.60, hardly an issue but notification of increase was on the invoice not prior!! In the past we received prior notice, explaining what we could expect and when it would go into effect.