After requesting information on delivery for a Christmas gift that didn't come I was told to wait a little longer because they were testing the battery operated heat-vest to make sure it worked before shipping. It came with no instructions and a usb connection without the battery pack.
After getting a batery pack (+$20) and plugging it in, it dfidn't work. I told them about it and so-called Jennifer told me to take a video and send that to them. A video? I was scammed from this person and company.