handy booked vleaning, no showed and saidd I wasn’t there TORRANCE CA

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I booked a cleaning for today 8-24. The cleaner no showed at 2:25 I called to see if he was last. (cell was provided) No answer. I wrote them and they said he was here and teted  me. I have no cell phone listed on my account. They claimed he waited 1/2 hour. I called 15 minutes into booking. They have offered me 50% refund. This isn’t right.