I arrived at my gate two hours ahead of my scheduled departure and waited until 30 minutes past my departure time. There was NEVER an announcement made of a gate change, nor did anyone at the counter bother to let the passengers know of a gate change, even though they were standing around chatting with each other.
I immediately went to the ticket counter and rebooked my flight and the attendant assured me the charges would be reimbursed to me since I had purchased travel insurance. When I made a claim for reimbursement, I was quickly informed that their records showed that I had traveled of the correct day and that they had no record of my travel insurance purchase. I emailed them copies of my original boarding pass, the new boarding pass, and proof of purchase for the travel insurance.
They gave me a link to a "claim site" and told me to contact them. When I did, they sent me back to the original site and the "lady" informed me that she was going to close out my ticket because there was nothing she could do.