I purchased one pair of Freebird Boots, I liked the look enough to purchase 4 more styles. I returned one pair I didnt like immediatly with no problem.
One pair of boots was tight, I sprayed a little shoe strecth on them and the brown dye on the boot turned orange as the dye came off. I called and there was nothing they could do, so I kept that pair and dont wear them.
The next boot I wore for the first time, the insole fell out, I call customer service and they told me to take them to a cobbler and they would credit me 25 dollars or I could return and they would repair. I sent to them for repair. After a month, I called and they said they credited the boots by mistake, so I was okay with that.
The two other pairs seemed okay, but after multiple wears the stitching fell out and they both started falling apart. I contacted Freebird, they let me know that I had just passed the 6 month warranty mark, therefore there was nothing they would do.
I spent nearly $300 each on the 5 pairs of boots, they credited the ones I returned immediatlly, then another pair that fell apart the first wear, and I’m stuck with 3 pairs of wothless gargage.