I had purchased a sweatshirt from their site on 8/15/19. I did not get an email confirmation, but the product came. It was too big for my husband, so we decided to return. I started the online return, and it came back and said that I couldn't return it because it was either final sale or customized or field wear.
I tried calling them, but he hold time is ridiculous – I was on hold for 25 minutes and gave up then on hold for 10 minutes then gave up. How am I supposed to know why it was rejected if no one speaks to me? They have a lousy customer service process there.