We needed to cut our stay at Residence Inn one night short due to a family member getting sick.
The manager on duty approved the early cancelation, as they didn’t want to put the other hotel guests at risk during this time of COVID. We unfortunately booked through Expedia (never again!), and were told that Expedia needed to contact the hotel to confirm they approved the cancelation and refund. So we gave them the contact info and number for the manager on duty.
We come to find that Expedia never spoke to this manager on duty!
Expedia LIED – saying that Residence Inn didn’t approve the refund. We informed Residence Inn 2 days prior to checking out, and they said they had no problem refunding our last night!
Expedia would rather an ill person stay in the hotel, PUTTING THE PUBLIC AT RISK, rather than having them check out early?? We will be booking with hotels directly now, as we realized we don’t typically save any money – we LOSE money going through expedia and they make it such a hassle for any changes.