I booked 2 roundtrip plane tickets through Expedia to France. At the time I purchased the tickets I also purchased the insurance that Expedia offered with the understanding that if something happened outside of my control that required that I cancel the tickets, that I would be able to get a refund for my tickets by filing a claim.
Now, my tour in France was cancelled by the travel agency and I'm being advised by Expedia that they issue no refunds under no circumstances for the tickets that I purchased. The insurance that Expedia offers rejected my claim because they stated that the travel agency cancelling the trip is not covered under the contract I purchased—though I did not voluntarily cancel my travel plans and that was out of my control.
In addition, Expedia has issued airline credits which
1. Need to be used by the end of may (it is now mid January) &
2. cost $275 per reissuance of any ticket to use the credits that I have in the amount of $2500.
I do not have the need for 2500 worth of airline tickets in 4 months and I no longer live in the US and the credits are only valid from the US.
I am a "Gold Member" with expedia and have spent considerable amounts of money with them over the last several years. They have not offered any resolution besides to offer the aforementioned airline credits which are of no use to me due to the rigid terms mentioned above. My bad for using Expedia.
Word of caution to other consumers: do not book flights or anything that requires insurance through Expedia—especially flights and if you do read the terms carefully before purchase. Most plane tickets are non-refunable and the insurance offered pretty much only covers sickness (with doctor's note), death (with doctor's note), military/jury duty (with note), and very specific unemployment terms.
You are on your own if you book through Expedia so, in my opinion, it's better not to use them at all.