Our bank account has been debited since 2015 for a service we never used, I thought that the charges were from our current processor (EVO name was not on the ACH it was displayed as “BKCD Processing”). Only then I came to find out that the charges were with Evo. I did some digging and found that they debited our account $1.75 monthly from the end of 2015 through May 2019 then in June 2019 through April 2021 they have been debiting $26.75(They charged us more money for being “INACTIVE”).
I called and spoke with Johanna from EVO and asked her to send me a signed agreement or contract showing that we agreed to use their service, she said that she would find it and send it over. I called to follow up and the extension she gave me did not work, I ended up going in circles with several phone calls only to find out that we do not have an agreement on file and we have never even processed a single transaction through them. We have never seen any emails/postal correspondence from EVO Payments.