On 11-24-19 I purchased 4 tickets to a Beach Boys concert at Winstar Event Center, concert was to be held 5-1-2020, because of covid the concert was postponed until 10-17-2020 then it was moved to 11-21-2020 then it was postponed indefinently so I requested a refund.
In a e-mail back from Catrina P a Customer Service Rep for Secure Box Office it was stated ” they can’t issue a refund because the concert had not been cancelled, but rest assured if the concert is cancelled and there is no rescheduled date they would issue a full refund”.
On 5-26-21 the concert was cancelled, I sent a e-mail requesting my refund and was told via e-mail that they were no longer issuing refunds only store credit for purchasing tickets. They have already been sued by the AG for the Commonwealth of Pennsylvania case # 20110187 and were ordered to refund customers.
I would run from this company as fast as you can if you are directed to use them in a purchase.