This buyer first attempts to get a full refund without returning the purchased on Ebay item. If it does not work, then she damages the item and returns the broken item for a refund at the seller's expense.
The returned item that we sold to her showed the signs of being broken by a hammer. She tried to get a full refund for that item without returning it, when it failed, she destroyed the merchandize and falsely claimed that the USPS delivered it broken.