For the past several months, I received a bill from Dell. The bill amount was in the amount of $9.05. After the first time, I called and they said they were not sure why I was receiving this bill. The second time I called they explained it was an extended warranty fee. I told them I did not okay a purchase of an extended warranty on my laptops purchased years ago. They said, they would waive the fee.
Recently, I received another bill for $9.05 and in the billing field it said “New Plan” and the fee was there. I am concerned for others because they may be paying this bill and have no idea what its for. The wording Warranty or Extended Warranty should be on the bill.
After several discussions with Dell Customer Services, they let me know they can only WAIVE the NEW PLAN fee once. So—in order to fully close my account, I needed to pay the bill. Well, I paid the bill and my account has been closed.
Please pay attention to all the fees on your Dell Financial Services bill.
Dell is using a poor business practices to get more money from its clients. They should have sent something with the bill stating an extended warranty is available. They did not, and went forward with setting up a plan for a monthly payment.
I have already let BBB know about this practice.