This has been the worst experience ever. I ordered a carport, a dealer in Colorado contacted me. He gave me information and different options. He said that if I paid $1041.75 as a deposit, he would get the building city’s permit. I paid using Paypal. A couple of weeks later, they installed it. I asked about the permits and they said that they were working on it, that everything was fine. A couple of days later, a city official came to my house and said the carport had to be removed because its was not up to code.
I tried contacting the company but they said it was not their fault and that I should contact the CSB dealer. The dealer called and said he would return the money if I scheduled a pickup with the company. Eagle Carport sent some workers to pick it up and that was the end of it. Never heard from the dealer or the company again. I emailed Eagle Carport and they said they were sorry for the inconvenience and that it wasn’t their fault. I hope this helps anyone who is thinking of making business with these people. I felt they were just playing with me.
I lost $1041 and I even exposed myself to fines from the city. Why would they install a building without making sure the permits were granted? Why would they offer to get the city’s permit if we paid a deposit money? It was all a scam. Customer service… I can’t even start. Do yourself a favor… find someone who you can trust.