They say the IMEI of the phone is unclean so it is out of their terms and conditions for a refund, and they provide a link to check the IMEI. this website provide on purpose wrong statement of lost/stolen IMEI as it is the only website on internet that mark this IMEI as lost stolen. This website use deceptive way to make people pay multiple time for a service they will never provide.
1st you will buy an iCloud removal service and when you get the receipt, it is written that it is for a Pre-Order iCloud Activation Lock Removal 2nd they make you pay for the « real service » the funny thing is they put « last payment » just after the price. And two day later they say the IMEI is marked as lost/stolen (It is not ) and they doesn’t provide this unlocking service at this time but maybe in the future. 3rd 24 hours after they send an email saying a premium service to unlock lost/stolen IMEI is available. I didn’t get trapped by this 3rd step because I’m 100% the IMEI of the phone I have is clean.