Cox Communications Set up an email to pay a bill for unknown account San Diego California

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On feb 3 2020 I received a letter from cox communications addressed just in my first and middle name stating I needed to create a log in to pay a bill. I called cox communications collection department and spoke to Amanda at 1 877 984 0170. I gave her my information and she told me there was no account with my information with Cox since 2012.

I have a suspicion,  pure speculation,  that it maybe an ex trying to get an account.  Cox communications had me file an identity theft affidavit.  I also filed a police report with san Diego police department.  Case number 20007015. 

The complaint will be mailed to Cox communications fraud department and they will then release the information to me.