What happened is that I was owing them money ($2000 to be exact) NOT that I wanted to be bad and not pay, but because my bank account got shut down so Coinbase apparently wasn’t able to withdraw that money. Rightfully they froze my account and gave me 5 days to repay. By the end of those 5 days, they were going to take the Cryptocurrencies I bought of the same value and transfer it to themselves.
What happened is I was very busy so I logged in when there were 24 hours left and I tried to deposit money. They had a “Make a Payment” button where I only had the option to pay with crypto currency, nothing else. As you can see in one of the screenshots the customer support team lies to me saying that I can pay via bank account, but that’s simply not true. I can only pay with crypto which at the time was 40-50% down because there was a significant market downturn.
It was clear to me that I wasn’t going to get a resolution within that small time frame of just 24 hours so I accepted the fact that Coinbase was going to get their money from me at a loss of 40-50%. My goal was to have them refund that Crypto they took and just let me repay the $2000 with cash which I do have. It’s a really simple resolution.
However, that never happened. I have a whole chain of emails with them leading to nowhere.
As you can see it’s their platform’s fault that they didn’t let me deposit any new money. It just doesn’t make sense – they want a debt to be repaid but don’t accept money. One of their customer representatives told me I have 3 options to pay, but in reality 2 of them didn’t work and the last one was to sell my crypto at 40-50% loss. If this is not their platform’s fault, I don’t know what is. Even worse, after that their support team completely ignores you and CLOSE the case on you (case #06899209).
I even wrote a lengthy post on Reddit explaining my situation and hoping to get a resolution. Someone pretending to be a person from their customer support team messaged me and tried to scam me, but his trick didn’t work. So yes guys this is what one has to go through to get a resolution to their problem. I still have NOT received ANY resolution.
