After a month of the flooring being laid, I started complaining to the Flooring manager at Lowes in Knightdale, NC about the scratching on the floors. He is also the person that calculated my materials list and placed my order. A few months later I started having separations between the planks , so I complained to the same person.
At no time was installation a factor. After Cali Bamboo sent in a flooring inspector and asked what my biggest issue was and I said it was the scratching, they came back with that since I hadn't put in a T moulding, that I had installed it wrong and voided the warrenty. Even though the separation was somthing that can be fixed and the scratching they said needed to be refinished, which bamboo can not be refinished.
They took a cop out way to not correct the problem. Lowes sided with them, even though the store assistant manager, the flooring manager told me what materials were needed and he said nothing of a T moulding in that location. Cali Bamboo makes a faulty product that in no way lives up to the product advertising.