Thank you for contacting Business-in-a-Box.
I'm sorry but I cannot help you further. I've tested the whole process on my end and everything works perfectly. You would need to purchase an upgrade if you wish to have access to the newest version of the software, and the documents that were added since your purchase in 2011.
Since your last purchase, we have moved to a subscription model, with the added bonus of a Web version of Business-in-a-Box. However, for our existing clients only, we still offer the one time purchase version but it does not include the Web access.
Please use the following link to purchase the latest Desktop version of Business-in-a-Box as a one time purchase:
Please do not hesitate to contact us should you need any further assistance.
Regards / Cordialement,
Mary J. Smith
Business-in-a-Box
Client Service Coordinator
New York – Montréal
Tel: + (1) 514-768-4100
Toll Free (America): 1-866-383-4100
Business Hours:
Mon-Thu 8AM-8PM Eastern Time
Fri 8AM-6PM Eastern Time
Skype: Biztree
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I am sorry to bother you however everything you have sent is not working. I am now getting messages that the product key does not work for the 2016 version so i am lost.
Regards,
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Thank you for contacting Business-in-a-Box.
Until you find your upgrade purchase, I can provide you with a version of Business-in-a-Box that has been successfully tested on the latest operating systems, and will work with your product key. If you are experiencing technical issues, we suggest your uninstall the software and reinstall it.
Step 1 – Please close any Word or Excel documents that you might have open.
Step 2 – Download and install Business-in-a-Box by using one the following links:
Download Business-in-a-Box 2013 for PC
Download Business-in-a-Box 2013 for Mac
Step 3 – Copy the Product Key:
2663V-310JX-LFBSC-06XHN-N7A7I
Step 4 – Access "Help" from Business-in-a-Box's top menu and then select "Activate Your Software".
Step 5 – Paste (do not type) your Product Key in the activation window and click on the “Activate” button.
P.S. Please note that your firewall may block Business-in-a-Box from accessing the Internet and that you may have to temporarily disable it to complete the activation.
Please do not hesitate to contact me should you require further assistance.
Please do not hesitate to contact us should you need any further assistance.
Regards / Cordialement,
Mary J. Smith
Business-in-a-Box
Client Service Coordinator
New York – Montréal
Tel: + (1) 514-768-4100
Toll Free (America): 1-866-383-4100
Business Hours:
Mon-Thu 8AM-8PM Eastern Time
Fri 8AM-6PM Eastern Time
Skype: Biztree